Phillip Smith

Dear @ActiveState I hope that your new product, Stackato, is not as broken as your beta process. #fail

Dear Diane Mueller,

I’m getting pretty frustrated by the approach that Active State is taking on this Stackato beta process.

I applied for a beta when you announced the product.

You sent me an e-mail that said “If you are able to test using a VM (which is how we’re currently offering Beta), please reply to this email to let me know, and I will send you details on how to access the Stackato Beta.” on July 14th.

I replied saying “Yes, I’d like to test.”

No response.

Now I read about this contest.

But, when I go the contest page, I’m asked to sign-up for a beta code.

But I’ve already done this.

Today you send me an e-mail about the contest; it signs off with “Download Stackato VM and get started now!”

When I click that link, I’m taking to the same page that asks me to sign-up for beta access.

You see the problem here, right?

This system is broken. I sincerely hope that your new product is not as broken as your beta process.

Best regards,

Phillip.

About

Hi, I'm Phillip Smith, a veteran digital publishing consultant, online advocacy specialist, and strategic convener. If you enjoyed reading this, find me on Twitter and I'll keep you updated.

Related

Why journalism entrepreneurship is needed

In many towns, cities, and countries, everyday people rely on the work of journalists to provide context for the world around them – info...… Continue reading